FREQUENTLY ASKED QUESTIONS
Q:Are Cabool State Bank deposit accounts FDIC insured?
A:Yes! Each individual customer at Cabool State Bank is insured by the FDIC up to $100,000.
Q:How do I set up Direct Deposit of my payroll check?
A:After your Cabool State Bank checking account has been opened, you will receive Cabool State Bank's routing and transit number and your account number. If your employer participates in a direct deposit program, simply provide this information to the human resources or payroll department at your company, and your direct deposit will usually begin within thirty days.
Q:How do I set up Direct Deposit of my Social Security check?
A:After your Cabool State Bank checking account has been opened, you will receive Cabool State Bank's routing and transit number and your account number. Simply call your Social Security office, and have your Social Security Number and account information available to set up your direct deposit right over the phone.
Q:Can I get information about my account by phone?
A:Yes! Account information is available with our Customer Service Representatives during business hours or ask about our Voice Response System for automated account information 24 hours a day.
Q:What products do you offer?
A:Check out Cabool State Bank's Products & Services page to see the accounts we have available.
Q:Is interest paid on Cabool State Bank checking accounts?
A:Yes! If you want a checking account that pays a market rate of interest, check out our Products & Services page, we offer Now Accounts, Super Now Accounts and Freedom Club Now & Super Now Accounts.
Q:Can I do all of my banking with Cabool State Bank?
A:Yes! Thanks to the convenience of Direct Deposit and ATMs, everyday banking activities can be performed from the comfort of your home. Contact us with questions about your banking needs.
Q:Can I look at all of my transactions at any time?
A:Yes! With Online Banking, you have access to your account information 24 hours a day, 7 days a week!
Q:How frequently is my Cabool State Bank information updated?
A:Cabool State Bank updates all customer information at the end of each business day. Whether you access our Online Banking site or visit our customer service department, your account information is updated every day to reflect all account activity.
Q:Are automatic transfers possible to and from my Cabool State Bank checking account?
A:Yes! Funds can be transferred to and from Cabool State Bank accounts via ACH (Automated Clearing House) debits or credits. Contact us for this information.
Q:How do I make deposits to my account?
A:You can do most of your banking by using direct deposit, ATMs, Wire Transfers or ACH (Automated Clearing House) transactions. Cabool State Bank also offers a bank-by-mail service which allows you to mail non-recurring deposits. Contact us for details on a method that's best for you.
Q:How do I access Online Banking?
A:After your Cabool State Bank checking account has been opened, simply click on the words Online Banking on any of our Web pages. When using Online Banking for the first time, click on the button "Click here to create or change your pin number" to set up your pin number.
Q:Can I pay my bills through Online Banking?
A:Yes, with Electronic Bill Payment and to help you understand the process, we have provided a diagram.
Q:How long does it take to set up a new payee in the bill payment system?
A:Once you have entered a new payee into the Electronic Bill Payment System, it usually takes two business days to set up the payee to receive payments.
Q:Even though it takes two business days to set up a new payee, can I still enter a bill payment to the new payee during those two business days?
A:Yes. You may enter a payment to your new payee immediately; however, the payment will not actually be made until the payee is set up. Any payments made to the payee before the payee is added to the system will be delayed in reaching the payee by approximately two business days.
Q:After I make a bill payment, how long does it take for the money to be debited from my account?
A:The money will be debited electronically from your account within 1-3 business days starting on the business day following the payment date. If you make a payment on Monday, you can expect the money to be debited from your account by Wednesday or Thursday of the same week.
Q:How long does it take for a payment to reach the payee?
A:A payment that generates an ACH payment will credit the payee's account within 1-3 business days; whereas, a paper check will take up to 10 days.
Q:How do I actually use the Electronic Bill Payment System?
A:Step-by-step instructions can be accessed by pressing the help button within Online Banking.